Our standard delivery charge is based on the subtotal of the item(s) in your basket before discounts and delivery pricing is applied to your order. Below you will see a breakdown of delivery costs:

Order Subtotal UK Delivery Charge Delivery Time
Up to £100 £4 5-7 days
Over £100 FREE 5-7 days

For all Europe and RoW delivery charges please get in touch at emailus@matchimatchi.com and we will be happy to advise you.

UK Returns

We hope you are happy with your shades, but if for any reason you change your mind, you can return them to us within 14 days of delivery. You'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds will be processed. 

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. MATCHIMATCHI reserves the right to refuse a refund on items deemed not to be resalable. 

Faulty, damaged or lost items

If you receive a faulty or damaged product and a repair or replacement cannot be provided then please return the item to us within 7 days of receiving it, and we won’t charge you for the return.

For any lost items, we must be notified of this within 7 days of receipt of your dispatch email. 

If you need to return anything because it’s faulty, we won’t charge you for the return. If you require any additional help or have any questions about your return please get in touch with us at emailus@matchimatchi.com and we will be happy to assist you. 

    All returns should be sent to the below address. Please obtain proof of postage when you send your items back to us.

    Westacott Road,
    EX32 8AW


    Where is my order?

    You can find all your latest delivery updates and order information through ‘My account’ on our website. 

    How do MATCHIMATCHI shades work?

    Our lighting concept is very simple. Combine whatever colour, with whatever fabric and in whatever size and shape you want ….and best of all, if you ever get bored of it, change it without buying something else. Add a different colour, a different shape or simply rearrange what you have and make it new again. Click here for inspiration and to find out more.